Here you’ll find our media releases and opinions about banking in New Zealand, along with our media appearances.

Media Appearances

The Spinoff - Tap that: why we love contactless debit cards

- “Whether or not retailers choose to pass those costs on to consumers is up to them. It’s inaccurate to say that all retailers raise their prices to cover those costs. Some may do so, while others may absorb it as a cost of doing business,” chief executive Karen Scott-Howman says. And she says in countries where... Read more »
Media Appearances

Australian Financial Review - New Zealand prime minister Jacinda Ardern outplays Malcolm Turnbull

- Karen Scott-Howman, chief executive of the New Zealand Bankers’ Association, says the banks in New Zealand are really concerned about the crisis management between Australia and New Zealand. This refers to the demand by the Reserve Bank of New Zealand that banks domiciled in New Zealand have separate computer back-up in place in case their... Read more »
Media Appearances

TVNZ - Fair Go – A whale of a scam

- Your bank will reimburse you where someone accessed your electronic banking or your card without your authority, so long as you weren’t fraudulent or negligent, complied with their terms and conditions, and took reasonable steps to protect your banking.
Media Appearances - Aussie banks with NZ presence warned over conflict of interest

- “The current review of the Financial Advisers Act will build on these obligations to include more explicit customer-first obligations for financial advisers. “We support this approach and are working closely with officials to help ensure a practical way of achieving this aim.”

Code of Banking Practice breaks new ground

- Karen Scott-Howman Published in KPMG’s Financial Institutions Performance Survey Review of 2017, 14 February 2018 Trust and confidence are watchwords for the banking industry the world over. The banking environment in New Zealand is different from other countries. We did not experience bank failures or bailouts in the GFC, nor the conduct scandals seen in... Read more »
Media Appearances

Farmers Weekly - Farmers fear banks’ tough line

- “The good relationship between farmers and their banks is reflected in Federated Farmers’ banking satisfaction survey which consistently finds high levels of satisfaction among farmers,” she said. Banks are responsible lenders and constantly assess the risk on their books, she said.
Media Releases

American Express joins NZBA as affiliate member

- The New Zealand Bankers’ Association today welcomed American Express as its latest affiliate member. “We are delighted to have American Express join us as an affiliate member,” says New Zealand Bankers’ Association Chief Executive Karen Scott-Howman. “Affiliate members work closely with the banking sector. This affirms the commitment American Express, as a global financial services... Read more »