Media Releases

Media Releases

Calls to banks up 20% through lockdown

- The number of customers contacting their bank has increased 20% since New Zealand went into Covid alert level 4 lockdown on 17 August. “In the first week of lockdown banks saw little customer contact due to the Covid restrictions. Since then, calls have increased on average 20 per cent. We put the increase down mostly... Read more »
Media Releases

Half of home loans ahead on repayments

- Half the people with home loans in New Zealand are ahead on their repayments the New Zealand Bankers’ Association revealed today. “Our data shows that 50 per cent of home loan customers are ahead on their repayments. That says a lot about the financial capability of people with a mortgage. They think it’s a good... Read more »
Media Releases

Deposit guarantee scheme provides extra security for depositors

- The deposit guarantee scheme announced today by the government will provide even more security for people who have bank deposits. “Our banks are among the best capitalised and regulated in the world. We saw their strength and resilience through the global financial crisis, when there were no bank failures or bailouts in New Zealand. And,... Read more »
Media Releases

Hub banks will not close regional branches for rest of 2021

- The six banks participating in the Regional Banking Hubs trial are renewing their commitment to not close regional branches until the end of the year, when the trial concludes. The September 2019 announcement of the hubs pilot included a voluntary commitment to not close regional branches for the period of the trial. The full commitment... Read more »
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Loan repayment deferral scheme ends today

- The loan repayment deferral scheme introduced a year ago to help borrowers financially affected by the Covid-19 pandemic ends today. The scheme allowed home and business loan repayments to be fully deferred temporarily. Deferrals were made possible by the Reserve Bank allowing these loans not to be viewed as in hardship. Credit reporting agencies also... Read more »
Media Releases

NZBA and FinCap ink $5 million new partnership

- The New Zealand Bankers’ Association and FinCap have today announced a new partnership, with the banking industry contributing $5 million over five years to support the financial wellbeing of all New Zealanders. The collaboration agreement will provide funding for initiatives that will directly benefit the 200 services FinCap supports who provide financial advice to tens... Read more »
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Banks support new housing remit for RBNZ

- Banks welcome today’s announcement that the Reserve Bank will consider the impact of its monetary and financial policy decisions on the housing market. “Banks support today’s announcement and are keen to be involved in discussions around how to tackle the current housing situation,” says New Zealand Bankers’ Association chief executive Roger Beaumont. “There’s no single... Read more »
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Most deferred loans ‘back to normal’

- More than two thirds of consumer loans that had principal and interest repayments deferred due to the impact of Covid-19 were now ‘back to normal’ said the New Zealand Bankers’ Association today. At the same time, nearly 40% of consumer loans that had reduced repayments were now back on track. “As we near the end... Read more »
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Regional Banking Hubs to launch in November

- A trial of Regional Banking Hubs to test the demand for basic banking services in regional communities will begin in November. The trial, which includes ANZ, ASB, BNZ, Kiwibank, TSB and Westpac, will run in four regional centres: Twizel, Martinborough, Stoke and Opunake. Three of the sites will have community partners, who will host the... Read more »
Media Releases

Guidelines to help banks serve customer needs launched

- The New Zealand Bankers’ Association today launched guidelines to help banks serve customer needs. “The guidelines are designed to help bank staff deliver good customer outcomes. They build on the banking industry’s work following the Bank Conduct and Culture Review in 2018. They also reflect the Financial Markets Authority’s expectation that banks will serve customer... Read more »