Opinions

Opinions

Delivering in a crisis

- Roger Beaumont, Chief Executive Published in KPMG’s Financial Institutions Performance Survey Review of 2020, 23 February 2021 To describe 2020 as a memorable year might be the understatement of the century. 2020 made an indelible impression on most of us because of many things, including a conclusion to Brexit negotiations, an end to the Trump... Read more »
Opinions

A message for you from your bank

- Published in major daily newspapers, 18 and 19 April 2020 The Covid-19 pandemic is impacting us all. We understand many of you are feeling stress and anxiety and we want to assure you that we are here to support you through this time. Our people are part of your community. We are working hard right... Read more »
Opinions

Conduct, culture and capital

- Roger Beaumont, Chief Executive Published in KPMG’s Financial Institutions Performance Survey Review of 2019, 19 February 2020 The New Zealand banking industry is living in interesting times. In 2019 the three C’s – conduct, culture and capital – dominated our landscape. Where have we got to and what’s coming up? Good conduct and customer outcomes... Read more »
Opinions

Spotlight on banking conduct

- Roger Beaumont, Chief Executive Published in KPMG’s Financial Institutions Performance Survey Review of 2018, 13 February 2019 In 2018 the spotlight went on bank conduct and culture in New Zealand. The Financial Markets Authority and the Reserve Bank of New Zealand launched a joint review in response to the Australian Royal Commission into financial services... Read more »
Opinions

What you can expect from your bank

- Antony Buick-Constable, Deputy Chief Executive Most of us have bank accounts. If you do, it’s worth checking out the revised Code of Banking Practice that was launched on 1 June 2018. Your bank wants you to have a good experience, and the latest Code shows you how they’ll do it. Banking is all about meeting customer needs... Read more »
Opinions

Code of Banking Practice breaks new ground

- Karen Scott-Howman Published in KPMG’s Financial Institutions Performance Survey Review of 2017, 14 February 2018 Trust and confidence are watchwords for the banking industry the world over. The banking environment in New Zealand is different from other countries. We did not experience bank failures or bailouts in the GFC, nor the conduct scandals seen in... Read more »
Opinions

How should your bank treat you?

- Karen Scott-Howman Published in Stuff BusinessDay, 18 July 2017 In 1992 two things happened that changed banking in New Zealand for good. In that year the Banking Ombudsman was established and the Code of Banking Practice was first published. Unless you’ve had a problem with your bank, you might not think much of this. So... Read more »
Opinions

Customers drive banking innovation

- Karen Scott-Howman Published in Stuff BusinessDay, 16 January 2017  “The horse is here to stay but the automobile is only a novelty – a fad,” said the Michigan Savings Bank president in 1903. He was advising Henry Ford’s lawyer not to invest in the Ford Motor Company. Where bankers may once have shunned technology, the... Read more »
Opinions

Resilient banks, a resilient economy

- Published in KPMG’s Financial Institutions Performance Survey 2015, 24 February 2016 In the past year New Zealand’s economy has faced numerous challenges – dairy prices fell, commodity prices decreased, growth in China slowed, and the housing market remained constrained as demand continued to outstrip supply – yet New Zealand’s banking sector remains stable. How have... Read more »