Media Appearances
Media
Here you’ll find our media releases and opinions about banking in New Zealand, along with our media appearances.
Media Appearances
Stuff - How banks’ whistleblower scheme should work
- “One of the most effective ways of tackling misconduct is ensuring their are clear processes and safeguards for employees to raise issues safely,” NZBA chief executive Karen Scott-Howman said.
Media Appearances
Stuff - Bank profits race ahead of rest of NZ’s earnings
- New Zealand Bankers’ Association chief executive Karen Scott-Howman said the industry’s return on equity was about 14 per cent. That is roughly the same as The Warehouse Group and well behind Fisher and Paykel Healthcare’s 26 per cent.
Media Appearances
Stuff - Under the pump: Living with the bank incentive schemes
- Bankers Association chief executive Karen Scott-Howman said the banks’ revised staff incentive schemes which followed the highly critical Sedgwick Report in Australia last year, indicated banks were committed to “continuous improvement”.
Media Appearances
Interest.co.nz - Banks’ attempts to be more customer-centric by changing the way they incentivise staff slammed by union
- The Bankers’ Association of New Zealand, in a letter it presented to the FMA and Reserve Bank on Tuesday, says banks have been changing their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance.
Media Appearances
NZ Adviser - Banks are not afraid of answering regulator questions, Bankers’ Association
- Scott-Howman says that lessons can be taken from what’s happened in Australia, and that New Zealand’s regulators are adept enough at asking the right questions without needing a full-scale enquiry.
Media Appearances
Newsroom - Banking probe deepens as top officials meet
- The Bankers Association said it has responded to regulators in a letter setting out the regulatory and market difference between Australia and New Zealand and said it has current work underway “to maintain public trust and confidence in the New Zealand banking sector.”
Media Appearances
TVNZ - Aussie-owned banks in NZ being asked to prove they’re not ripping off Kiwi customers
- “I think our customers should be confident that there is a strong banking culture here. But I totally respect that people want to have evidence of that,” Ms Scott-Howman said.
Media Appearances
NZ Herald - Kiwi banks must show they are different to Aussie: Robertson
- “The major banks have already made changes to their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance, or are in the process of doing so,” she said.
Media Appearances