Banking Information

Find out about the Code of Banking Practice, banking tips and other useful resources.
Code of Banking Practice The Code sets out good banking practice which banks agree to observe in their relationships with customers
Priority Documents Rules for banks dealing with more than one lender with competing interests

Code of Banking Practice

Code of Banking PracticeGuidelines to help banks serve customer needsGuidelines to help banks meet the needs of older and disabled customersARCHIVED: Code of Banking Practice 2012

Regional Banking Hubs pilot

Regional Banking Hubs pilotTwizel Banking HubMartinborough Banking HubStoke Banking HubOpunake Banking Hub

Banking tips

Easiest ways to bankOpening accounts and applying for creditSetting up and cancelling direct debitsChoosing and managing your credit cardHow to avoid bank feesFinancial hardship – how your bank can helpSwitching banksHow to make a complaint

Consumer lending

You and the consumer lending law

Fighting financial crime

How to keep yourself safe from online scamsCard, online and mobile safetyProtecting yourself from financial abuseYou and the anti-money laundering law

Tax

Global exchange of tax information (AEOI)You and your US tax obligations (FATCA)

Banking stats

Banking industry facts & figures 2021Retail banking insights: June 2022Retail banking insights: December 2021

Other resources

How we support our farmersPriority documents 2014 (Personal Property Securities Act 1999)
$325.9b

Loans to households (December 2021)

$177.5b

Loans to businesses (December 2021)

17.44%

NZ's five major banks' average total capital adequacy ratio in 2021

12.49%

NZ banks’ average return on equity in 2021