Banking Information
Find out about the Code of Banking Practice, banking tips and other useful resources.
Code of Banking Practice
Code of Banking PracticeGuidelines to help banks serve customer needsGuidelines to help banks meet the needs of older and disabled customersARCHIVED: Code of Banking Practice 2012Regional Banking Hubs pilot
Regional Banking Hubs pilotTwizel Banking HubMartinborough Banking HubStoke Banking HubOpunake Banking HubBanking tips
Easiest ways to bankOpening accounts and applying for creditSetting up and cancelling direct debitsChoosing and managing your credit cardHow to avoid bank feesFinancial hardship – how your bank can helpSwitching banksHow to make a complaintConsumer lending
You and the consumer lending lawFighting financial crime
Is it a scam? Take a sec to checkCard, online and mobile safetyProtecting yourself from financial abuseYou and the anti-money laundering law$325.9b
Loans to households (December 2021)
$177.5b
Loans to businesses (December 2021)
17.44%
NZ's five major banks' average total capital adequacy ratio in 2021
12.49%
NZ banks’ average return on equity in 2021