Here you’ll find our media releases and opinions about banking in New Zealand, along with our media appearances.

Media Releases

Telephone survey scam warning

- The New Zealand Bankers’ Association today warned people to beware a telephone survey scam. Cautious members of the public have reported receiving unsolicited calls from an organisation called the “Bankers’ Association of New Zealand” claiming to be doing a customer satisfaction survey and seeking personal information. “We strongly encourage people not to engage with these... Read more »

Customers drive banking innovation

- Karen Scott-Howman Published in Stuff BusinessDay, 16 January 2017  “The horse is here to stay but the automobile is only a novelty – a fad,” said the Michigan Savings Bank president in 1903. He was advising Henry Ford’s lawyer not to invest in the Ford Motor Company. Where bankers may once have shunned technology, the... Read more »
Media Appearances

NZ Herald - Telling the banks’ side of the story

- Karen Scott-Howman has a black belt in karate, was once a documentary producer and helped launch New Zealand’s first national spelling bee. It’s not quite the background you would expect from a Wellington lawyer whose job is to be the voice of the banking industry.
Media Releases

Warning: credit card chargebacks and risky online investments

- The New Zealand Bankers’ Association today supported the Banking Ombudsman’s warning that you shouldn’t expect to be reimbursed for authorised credit card payments to risky binary options trading websites. “Once you’ve authorised an online payment with your credit card to a binary options trading website, you can’t expect to get a chargeback if the trade... Read more »
Media Releases

Beware financial crime this festive season

- As New Zealanders prepare to go on their summer holidays the New Zealand Bankers’ Association cautions people to watch out for financial crime. “At this busy time it can be easy to let our guard down. While we’re getting ready for the holidays, the fraudsters are hard at work. “They love this time of year... Read more »
Media Releases

‘Money mule’ scam warning

- The New Zealand Bankers’ Association today warned people against transferring money for people they do not know to avoid becoming a ‘money mule’. The warning comes after a scam that affected an older Blenheim resident. In this case the overseas fraudsters had persuaded the bank customer they had won a lottery as part of a... Read more »