Here you’ll find our media releases and opinions about banking in New Zealand, along with our media appearances.

Media Releases

Banking Ombudsman making banking better for 25 years

- The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The Banking Ombudsman has made an incredibly valuable contribution to banking in New Zealand since 1992,” says New Zealand Bankers’ Association... Read more »

How should your bank treat you?

- Karen Scott-Howman Published in Stuff BusinessDay, 18 July 2017 In 1992 two things happened that changed banking in New Zealand for good. In that year the Banking Ombudsman was established and the Code of Banking Practice was first published. Unless you’ve had a problem with your bank, you might not think much of this. So... Read more »
Media Releases

Look out for financial elder abuse

- The New Zealand Bankers’ Association is encouraging people to look for the signs of financial elder abuse as part of Elder Abuse Awareness Week. “Financial elder abuse is the illegal or improper use of older people’s money, property and other assets. This kind of abuse is a very real risk for older New Zealanders. It’s... Read more »
Media Releases

Code of Banking Practice Review: call for public submissions

- The New Zealand Bankers’ Association today called for public submissions on its review of the Code of Banking Practice. “We’re proposing a new-look, principles-based Code,” says New Zealand Bankers’ Association chief executive Karen Scott-Howman. “The current Code is quite prescriptive, and has largely come to duplicate bank terms and conditions. A principles-based approach is meant... Read more »
Media Appearances - Banks get ready for a future without cash

- New Zealand Bankers’ Association chief executive Karen Scott-Howman said a recent report found New Zealand led the world in digital banking uptake. More than 80 per cent of New Zealanders now prefer to manage their money online.