The Code of Banking Practice

What you can expect from your bank

Banks want their customers to have a good banking experience. The Code of Banking Practice sets out the principles of good banking practice. Our banks agree to follow these good banking practices in their customer relationships.


View the Code in other languages

Please note that the translated versions of the Code are intended to help more people understand what they can expect from their bank. The original version of the Code remains the official version in case of any differences with the translations.

Te Reo Māori Gagana Sāmoa Lea Faka-Tonga 中文 (简体) हिन्दी 한국어

View the Code in Easy Read

What is Easy Read?

Easy Read information uses words and pictures to present information in a way that’s easier to understand.

Easy Read information has been developed to support people with learning disabilities better understand written information.

Easy Read information might be helpful for people who:

  • have a learning disability
  • have low literacy levels
  • use English as a second language
  • are older
  • are deaf.

Code of Banking Practice - Easy Read version