What you can expect from us

When you deal with us, we will do these things.

  • Treat you fairly and reasonably.
  • Communicate with you clearly and effectively.
  • Respect your privacy and confidentiality and keep our banking systems secure.
  • Act responsibly if we offer or provide you with credit.
  • Deal effectively with your concerns and complaints.

We explain these principles in more detail below. We also include some things you can do to help you have a good banking experience.