We will treat you fairly and reasonably

What we will do for you

We’ll act fairly, reasonably, and in good faith, in a consistent and ethical way.

What’s fair and reasonable depends on the circumstances, including our conduct and yours, and our terms and conditions, the law, and good banking practice.

We’ll ensure our staff are aware of this Code, and relevant staff know how to comply with our responsibilities to you.

We’ll do our best to meet the needs of all our customers.

We’ll also follow the New Zealand Bankers’ Association guidelines, available at nzba.org.nz, to help us meet the needs of older and disabled customers.

If you seek independent legal or other professional advice about the accounts, products, and services we provide, we’ll cooperate with your advisers.