ARCHIVED: The Code of Banking Practice 2012

This is an old version of the Code of Banking Practice. View the current Code

The Code of Banking Practice sets out good banking practices. Members of the New Zealand Bankers’ Association agree to observe these practices as a minimum standard to maintain good relationships and communications with their customers.

The Code is not a complete record of banks’ relationships with their customers, as specific products and services may have their own terms and conditions. The Code does not alter or replace those terms and conditions. View the Code by clicking on the link below.

Code of Banking Practice PDF version