The Code of Banking Practice

What you can expect from your bank

Banks want their customers to have a good banking experience. The Code of Banking Practice sets out the principles of good banking practice. Our banks agree to follow these good banking practices in their customer relationships.

Download the printable version of the Code

Voluntary Guidelines to Assist Banks to Meet the Needs of Older and Disabled Customers

Voluntary Guidelines

In addition to the Code, the New Zealand Bankers’ Association has developed a set of voluntary guidelines to improve access to banking services for the elderly and disabled people. The guidelines were developed in 2009 with input from organisations representing the elderly and disabled communities and the Human Rights Commission.