The Code of Banking Practice

What you can expect from your bank

Banks want their customers to have a good banking experience. The Code of Banking Practice sets out the principles of good banking practice. Our banks agree to follow these good banking practices in their customer relationships.

Download a printable version of the Code

Guidelines to help banks meet the needs of older and disabled customers

Go to the guidelines

In addition to the Code, the New Zealand Bankers’ Association has developed a set of guidelines to help banks improve access to banking services for older and disabled people.