Author: Philip vanDyk

Smarter Banking: how to get the most out of your banking

If you’d like to get the most out of your banking and manage your money better, it might pay to check out the Smarter Banking guide launched by the New Zealand Bankers’ Association today. “The guide provides practical information for customers about their everyday banking. It’s also intended to complement the recently revised Code of… Read more »

Banks freeze accounts when tax residence questions unanswered

“If you don’t respond, or if your response is incomplete, your bank is required to freeze or close accounts opened from 1 July 2017 to comply with the law. Banks have started freezing or closing affected accounts this week.”

Law requires banks to freeze some accounts

Some New Zealanders are having their bank accounts frozen because of OECD regulations reflected in New Zealand law, which requires banks to comply. “If your bank has asked you about your foreign tax status, you should respond as soon as possible, regardless of your tax status,” says New Zealand Bankers’ Association deputy chief executive Antony… Read more »

Bank staff stressed by conflicted sales targets

Sedgwick recommended that any bonuses be based on a range of measures, including factors like customer satisfaction. Some of our banks have already completed this work.

Time for a ban on bank sales targets in NZ, says union

New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said the organisation’s latest Code of Banking Practice made a clear commitment to treat customers fairly and reasonably in a consistent and ethical way.

How you can help prevent financial elder abuse

If you see, or are aware of, any signs of financial elder abuse then it’s important you call for help. That is the key message from the New Zealand Bankers’ Association as Elder Abuse Awareness Week is launched today. “Financial elder abuse can include everything from illegal or wrongful use of older people’s money, their… Read more »