Month: April 2013

Law to restrain loan sharks bites banks

Bankers’ association chief executive Kirk Hope said banks were never the target of the measures contained in the bill, which was aimed at reining in abusive loan sharks and dodgy debt collectors. “The most vulnerable consumers could be protected by enforcing the existing laws,” he said.

Banks may be playing on customer ignorance

“Banks have worked really hard and have involved people like Writemark in the development of their product material,” Hope said. They also all have programmes to lift financial literacy among customers, and people in the community.

Bank customer satisfaction high – survey

A public opinion survey has found a high level satisfaction among bank customers, the New Zealand Bankers’ Association revealed today. Eighty-two per cent of respondents were satisfied or very satisfied with their main bank, with only seven per cent dissatisfied or very dissatisfied. “This is a pleasing result which shows that banks are continuing to… Read more »

Westpac to chair New Zealand Bankers’ Association

Westpac New Zealand chief executive Peter Clare has been elected chair of the New Zealand Bankers’ Association for 2013/14. ASB Bank chief executive Barbara Chapman was elected deputy chair. “I look forward to working with colleagues from across the industry,” said Peter Clare. “We have a strong and stable banking sector which invests in New… Read more »