The NZBA figures show that there are 9.86 million unique banking customers. Of those, 9,267 customers applied for hardship status, up 1% from the period between July 2023 and December 2023. 5,968 customers were granted hardship status, up 6.9%.
Author: Philip vanDyk
Bank customers resilient in the face of economic headwinds
Bank customers are managing their money relatively well in the current economic conditions according to retail banking insights released today by the New Zealand Banking Association. The insights from January to June this year showed customers continued to use credit cards prudently and were maintaining home loan repayments. Of the 2.23 million customers who had… Read more »
Work underway to support homeowners facing debt under flood buyout scheme
The New Zealand Banking Association said banks have “dedicated hardship teams who can talk through available options”.
Banking Ombudsman refuses compensation for $250k scam victim, despite ASB manager helping transfer money to thieves
Banking Association chief executive Roger Beaumont said banks had responded to the minister in line with his February letter and were “discussing next steps”.
Auckland floods: Some damaged properties now worth less than owner’s mortgage
Hobbs said council had been working with the New Zealand Banking Association to see how they might be able to support people in negative equity, but it was case by case and homeowners should contact their bank to discuss options.
Banks boost support for farmers
“Our banks know that some farmers are doing it tough in the current economic environment, so it made sense to fill the funding gap for the Farm Business Advice Fund, and to renew the annual sponsorship arrangement for the Rural Support Trust,” Beaumont said.
Banks increase funding to support farmers in need
Banks are stepping up to fully fund the Farm Business Advice Fund for farmers who are under considerable business pressure, as well as continuing their sponsorship of the National Rural Support Trust. The Farm Business Advice Fund was established in 2020 to provide up to $6,000 for farmers in need to obtain financial or business… Read more »
Banking Ombudsman says scams surging, cost-of-living crisis a worry for many customers
Earlier this year, NZ Banking Association chief executive Roger Beaumont urged telcos and social media platforms to take down fake websites.
Nearly 80 fraud and scam cases reported to banking watchdog every month, report shows
Banks alone could not protect New Zealanders from scams and had asked the government for help, involving from police and other agencies, New Zealand Banking Association chief executive Roger Beaumont said.
Customer and Product Data Bill
Economic Development, Science and Innovation Commiteee
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