Month: May 2018

Refreshed Banking Code sets out customer promises simply

The New Zealand Bankers’ Association (NZBA) has launched a new edition of the Code of Banking Practice aimed at giving all customers a good banking experience. It sets out clearly what you can expect from your bank, and comes into effect on 1 June 2018. New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable says,… Read more »

How to protect yourself from online fraud

New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable said it was strongly recommended that people check out online sales websites before making purchases.

How banks’ whistleblower scheme should work

“One of the most effective ways of tackling misconduct is ensuring their are clear processes and safeguards for employees to raise issues safely,” NZBA chief executive Karen Scott-Howman said.

Bank profits race ahead of rest of NZ’s earnings

New Zealand Bankers’ Association chief executive Karen Scott-Howman said the industry’s return on equity was about 14 per cent. That is roughly the same as The Warehouse Group and well behind Fisher and Paykel Healthcare’s 26 per cent.