Month: February 2018

Your bank will reimburse you where someone accessed your electronic banking or your card without your authority, so long as you weren’t fraudulent or negligent, complied with their terms and conditions, and took reasonable steps to protect your banking.

“The current review of the Financial Advisers Act will build on these obligations to include more explicit customer-first obligations for financial advisers. “We support this approach and are working closely with officials to help ensure a practical way of achieving this aim.”

“It may be that since events like the Canterbury earthquakes more people are holding cash in case of emergencies. They may be keeping it on hand, but not using it for everyday transactions.”

“Our banks operate in a very competitive environment…The speed at which some banks have moved shows just how competitive they are.”

Last year banks spent $7.2 billion on operations and tax. That’s $5.2 billion on operations, employing over 25,000 people and buying local goods and services, all while giving back to our communities through sponsorships and volunteering.

Customer trust and confidence in banks are essential to the industry’s ongoing success. For the last 25 years the Code of Banking Practice has played a crucial role in improving customer outcomes by setting minimum standards in what people can expect from their bank. The new Code aims to build on that solid foundation. It… Read more »

“The good relationship between farmers and their banks is reflected in Federated Farmers’ banking satisfaction survey which consistently finds high levels of satisfaction among farmers,” she said. Banks are responsible lenders and constantly assess the risk on their books, she said.