NZBA welcomes FMA’s proposed guide on conduct

The New Zealand Bankers’ Association (NZBA) today welcomed the Financial Markets Authority’s (FMA) release of ‘A guide to the FMA’s view of conduct’.
“Good conduct and trust form a vital part of banks’ relationships with their customers. New Zealand banks work hard to ensure their customers’ interests are considered first when providing financial advice, so that customers are able to make confident and informed decisions,” said New Zealand Bankers’ Association chief executive Karen Scott-Howman.
“New Zealand banking leaders ‘live’ their organisation’s core values. This contributes to a positive work culture and environment, and underpins the high service standards banks deliver to customers.”
“The banking industry is committed to demonstrating good conduct and working collaboratively with regulators to ensure we achieve the best outcomes for our banking customers and for New Zealand as a whole,” Scott-Howman added.