When you deal with us, we will do these things.
- Treat you fairly and reasonably.
- Communicate with you clearly and effectively.
- Respect your privacy and confidentiality and keep our banking systems secure.
- Act responsibly if we offer or provide you with credit.
- Deal effectively with your concerns and complaints.
We explain these principles in more detail below. We also include some things you can do to help you have a good banking experience.