Turning switchers on

NZ Herald

David Chaplin

23.08.2011

I'd like to extend a reserved apology to the NZ banking community for my earlier comments moaning about our inadequate bank account switching processes.

"At least the Australians have put it on the official agenda," I whined.

As it earlier transpired, the New Zealand Bankers' Association was already on the case last July.

"The Code and system changes that are being introduced will streamline processes so the [bank account] changeover can happen faster and more seamlessly behind the scenes - it's a sensible customer service solution for the electronic age," Sarah Mehrtens, chief executive of the New Zealand Bankers' Association explained by press release.