Media Appearances
Media
Here you’ll find our media releases and opinions about banking in New Zealand, along with our media appearances.
Media Appearances
Interest.co.nz - Banks’ attempts to be more customer-centric by changing the way they incentivise staff slammed by union
- The Bankers’ Association of New Zealand, in a letter it presented to the FMA and Reserve Bank on Tuesday, says banks have been changing their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance.
Media Appearances
NZ Adviser - Banks are not afraid of answering regulator questions, Bankers’ Association
- Scott-Howman says that lessons can be taken from what’s happened in Australia, and that New Zealand’s regulators are adept enough at asking the right questions without needing a full-scale enquiry.
Media Appearances
Newsroom - Banking probe deepens as top officials meet
- The Bankers Association said it has responded to regulators in a letter setting out the regulatory and market difference between Australia and New Zealand and said it has current work underway “to maintain public trust and confidence in the New Zealand banking sector.”
Media Appearances
TVNZ - Aussie-owned banks in NZ being asked to prove they’re not ripping off Kiwi customers
- “I think our customers should be confident that there is a strong banking culture here. But I totally respect that people want to have evidence of that,” Ms Scott-Howman said.
Media Appearances
NZ Herald - Kiwi banks must show they are different to Aussie: Robertson
- “The major banks have already made changes to their remuneration policies to ensure retail staff no longer receive incentives based directly on sales performance, or are in the process of doing so,” she said.
Media Appearances
NBR - Bankers’ Association reassures regulators, promises change
- Ms Scott-Howman says there are ‘ cultural differences’ between the New Zealand Australian regulatory environments.
Media Appearances
NZ Herald - FMA to NZ banks: Show us you are not ripping off customers
- “We believe we have a strong banking culture in New Zealand. We fully accept we need to back up that position with proof, and we’re happy to work openly and constructively with our regulators to do that,” said association chief executive Karen Scott-Howman.
Media Appearances
RNZ - ‘We operate in a way which complies’ – NZ bankers
- “In New Zealand we have very effective regulators, and they’ve asked banks to provide them evidence that there’s no problem and we’re very willing to do that,” Mr McLean said.
Media Releases