Media Releases

Media Releases

Phone scam targets elderly

- The New Zealand Bankers’ Association has issued a warning to beware fraudsters pretending to be utility companies and banks who are targeting elderly people. “Never give out bank account usernames, passwords, PINs or verification codes. While your bank may ask questions to confirm your identity, it will never ask for this confidential information. “If in... Read more »
Media Releases

Telephone survey scam warning

- The New Zealand Bankers’ Association today warned people to beware a telephone survey scam. Cautious members of the public have reported receiving unsolicited calls from an organisation called the “Bankers’ Association of New Zealand” claiming to be doing a customer satisfaction survey and seeking personal information. “We strongly encourage people not to engage with these... Read more »
Media Releases

Warning: credit card chargebacks and risky online investments

- The New Zealand Bankers’ Association today supported the Banking Ombudsman’s warning that you shouldn’t expect to be reimbursed for authorised credit card payments to risky binary options trading websites. “Once you’ve authorised an online payment with your credit card to a binary options trading website, you can’t expect to get a chargeback if the trade... Read more »
Media Releases

Beware financial crime this festive season

- As New Zealanders prepare to go on their summer holidays the New Zealand Bankers’ Association cautions people to watch out for financial crime. “At this busy time it can be easy to let our guard down. While we’re getting ready for the holidays, the fraudsters are hard at work. “They love this time of year... Read more »
Media Releases

‘Money mule’ scam warning

- The New Zealand Bankers’ Association today warned people against transferring money for people they do not know to avoid becoming a ‘money mule’. The warning comes after a scam that affected an older Blenheim resident. In this case the overseas fraudsters had persuaded the bank customer they had won a lottery as part of a... Read more »
Media Releases

Banks offer assistance to earthquake-affected customers

- Banks are offering financial assistance packages for customers impacted by the recent earthquakes. “Banks based in affected communities are acutely aware of the huge impact the earthquakes have had on people’s lives, homes and businesses,” says New Zealand Bankers’ Association chief executive Karen Scott-Howman. “Anyone affected by the earthquakes who has financial concerns should contact... Read more »
Media Releases

NZBA warns against email whaling scams

- The New Zealand Bankers’ Association (NZBA) warns that anyone can be the target of an email whaling scam. Following a fake email purportedly sent by NZBA’s chief executive to a colleague, it was thanks to training and attention to detail that the scammer was foiled. NZBA’s work includes educating consumers on fraud prevention, and believes... Read more »
Media Releases

NZBA welcomes FMA’s proposed guide on conduct

- The New Zealand Bankers’ Association (NZBA) today welcomed the Financial Markets Authority’s (FMA) release of ‘A guide to the FMA’s view of conduct’. “Good conduct and trust form a vital part of banks’ relationships with their customers. New Zealand banks work hard to ensure their customers’ interests are considered first when providing financial advice, so... Read more »