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Refreshed Banking Code sets out customer promises simply

- The New Zealand Bankers’ Association (NZBA) has launched a new edition of the Code of Banking Practice aimed at giving all customers a good banking experience. It sets out clearly what you can expect from your bank, and comes into effect on 1 June 2018. New Zealand Bankers’ Association deputy chief executive Antony Buick-Constable says,... Read more »
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Bankers’ Association responds to regulators

- Last night the Bankers’ Association responded to calls from the Reserve Bank and the Financial Markets Authority (FMA) to provide them with evidence of how New Zealand’s banking culture and conduct is different from what has been revealed by the Australian Royal Commission into financial services industry misconduct. In a letter to the regulators, the... Read more »
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American Express joins NZBA as affiliate member

- The New Zealand Bankers’ Association today welcomed American Express as its latest affiliate member. “We are delighted to have American Express join us as an affiliate member,” says New Zealand Bankers’ Association Chief Executive Karen Scott-Howman. “Affiliate members work closely with the banking sector. This affirms the commitment American Express, as a global financial services... Read more »
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Foil the fraudsters this festive season

- As we head into the summer holidays, the New Zealand Bankers’ Association is reminding people to watch out for financial crime. “Fraudsters love this time of year. They know we’re busy getting ready for the holidays and might let our guard down. This presents an opportunity for them to try to steal our money,” says... Read more »
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Get 2FA for Cyber Smart Week

- The New Zealand Bankers’ Association is encouraging people to get two-factor authentication in support of Cyber Smart Week. “We all know it’s important to protect your PINs and passwords when it comes to banking. There’s also another way to fight financial crime and keep your money safe,” say New Zealand Bankers’ Association chief executive Karen... Read more »
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NZBA launches scam resource for Fraud Awareness Week

- As part of International Fraud Awareness Week, the New Zealand Bankers’ Association has launched a guide on how people can help keep themselves safe from online scams. “We’ve designed the pamphlet to help raise awareness about the risk of online scams, and how to keep yourself safe,” says New Zealand Bankers’ Association chief executive Karen... Read more »
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China Construction Bank joins New Zealand Bankers’ Association

- The New Zealand Bankers’ Association announced today that the China Construction Bank (New Zealand) Ltd has joined the association, bringing the total number of member banks to 17. New Zealand Bankers’ Association chief executive Karen Scott-Howman says: “We are delighted to welcome CCBNZ to the Bankers’ Association. China is one of New Zealand’s most important... Read more »
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Money Week: What does debt do for you?

- Debt can finance personal, household and business needs and aspirations. That’s the New Zealand Bankers’ Association’s response to Money Week’s big question: what does debt do for you? “We often need to borrow money to buy our own home or get a business off the ground. That’s the kind of debt our banks are here to... Read more »
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Banking Ombudsman making banking better for 25 years

- The Banking Ombudsman Scheme has been providing a free and independent disputes resolution service for 25 years. That’s an important milestone for banks customers, and something worth celebrating, says the New Zealand Bankers’ Association. “The Banking Ombudsman has made an incredibly valuable contribution to banking in New Zealand since 1992,” says New Zealand Bankers’ Association... Read more »