Code of Banking Practice

The Code of Banking Practice sets out good banking practices. Members of the New Zealand Bankers' Association agree to observe these practices as a minimum standard to maintain good relationships and communications with their customers.

The Code is not a complete record of banks' relationships with their customers, as specific products and services may have their own terms and conditions. The Code does not alter or replace those terms and conditions. View the Code by clicking on the link below.

Code of Banking Practice 2012

Code of Banking Practice 2012 (HTML version)

Voluntary Guidelines to Assist Banks to Meet the Needs of Older and Disabled Customers

In addition to the Code, the New Zealand Bankers' Association has developed a set of voluntary guidelines to improve access to banking services for the elderly and disabled people. The guidelines were developed in 2009 with input from organisations representing the elderly and disabled communities and the Human Rights Commission. View the voluntary guidelines by clicking on the link below.

Voluntary Guidelines to Assist Banks to Meet the Needs of Older and Disabled Customers 

Voluntary Guidelines to Assist Banks to Meet the Needs of Older and Disabled Customers (HTML version)