9 other services
9.1 foreign exchange services
9.2 other financial services
9.1 foreign exchange services
- We will provide you with details of Exchange Rates
and our commission charges or, if this is not possible at the time, the
basis on which the transaction will be completed.
- We will provide you with an indication of when money
sent overseas by international money transfer on your instructions would
normally be available for collection. We will also inform you that the
person receiving the funds may have to pay a fee to the overseas bank.
- Before completing any contract for forward foreign
currency transactions for a personal customer, we will inform you of any
fees and risks associated with the cancellation of, or variation to, such
contract.
- When we are acting on your behalf to collect the proceeds
of foreign cheques or for export or import transactions, we will inform
you on request of the likely costs of the transaction (including any overseas
bank costs, if known), the likely time for the collection to be paid and
the obligations of the parties under International Chamber of Commerce
rules.
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9.2 other financial services
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We may provide or offer other products and services
including managed funds, insurance, Safe Custody and securities trading facilities.
We will advise you that there may be risks in investing in or purchasing
some of these products or services.
- Some of these products and services may be supplied
by third parties and sold by us as an agent. The contract, including its
terms and conditions, for such products or services will be between you
and the third party supplier and we may receive commission for such sales.
- Before you purchase such products and services (other
than insurance), we will advise you (in addition to any disclosure required
by law) of the following information, so you can make an informed decision
as to which products or services meet your needs:-
- the terms and conditions
of the product or service;
- any fees and charges
applicable to the product or service and how they will be charged;
and
- when either of us
may alter or end the arrangement and the likely consequences of this.
- For insurance products and services, you will be advised
of the following information at the time the insurer accepts the application
(in addition to any disclosure required by law), so you can make an informed
decision as to which insurance products or services meet your needs:-
- the terms and conditions
of the product or service;
- any fees, charges
and premiums applicable to the product or service;
- when either the
insurer or you may alter or end the arrangement and the likely consequences
of this; and
- whether a free look
period is offered and if so, how long for. When a free look period
is offered, it shall be a minimum of five business days for a single
premium policy and ten business days for periodic premiums or the
minimum required by law, commencing from the later of confirmation
of the proposal by you or receipt by you of the policy description
and statement of policy holder rights.
- On request, we will help you establish your needs
before you decide on a product or service.
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