7 cards
7.1 cards
7.2 liability
7.3 merchant card services
7.1 cards
- Issuing Cards
- We will only provide
you with a new Card (other than replacement or reissue Cards) on
instruction from the customer/s responsible for the account.
- Where Cards are
issued to you personally, we must be satisfied about your identity
before allowing Cards to be issued.
- When we first issue
your Card, we will provide you with the terms and conditions relating
to your Card and inform you which of your accounts your Card can
access. We will also inform you whether the Card issued to you has
more than one function and if so, what those functions are. The terms
and conditions and functions may change from time to time.
- We will advise you
of the current transaction limits that apply at EFTPOS and ATMs.
These limits may change from time to time and are available on request.
- We will advise you
of our fees and charges that apply to your Card.
- Additional Cards
may be issued to a person nominated by you, if we agree. This is
useful for ill or disabled Customers. You will be liable for all
transactions made by the additional cardholder/s.
- When we issue your
Card/s we will inform you how to best safeguard your Card/s. For
example, you must:-
- take care of your Card/s. Do not leave
your Card/s in an unattended wallet, purse or vehicle or anywhere
where a thief could remove a Card without being noticed (particularly
in nightclubs, hotels or restaurants);
- sign your Card as soon as you receive
it;
- not give your Card/s to anyone or let
anyone else use your Card/s (including the Police, bank staff
or your family);
- always remember to take your Card back
after using it;
- tell us if you change your address, so
replacement Card/s are sent to the correct place; and
- report the loss or theft of your Card/s
as soon as you are aware of it.
- Reporting Loss, Theft or Disputed Transactions
- We will inform you
of what procedures you must use to report the loss, theft or unauthorised
use of your Card/s, PIN or Password both in New Zealand or from overseas.
- We will make available
to you telephone numbers that you can use to report the loss, theft
or unauthorised use of your Card/s, PIN or Password as soon as you
are aware that any such event has occurred.
- We will assist you
if you encounter any difficulties with another participating bank’s
ATM and cannot resolve them with the participating bank that owns
the ATM.
- Credit Cards
- We will only provide
you with a Credit Card or increase your Credit Card limit when the
information made available to us leads us to believe that you will
be able to meet the terms of a Credit Card facility. We have the
right to decide not to provide a Credit Card facility to you.
- You should be aware
of the following matters when requesting a Credit Card, and following
the issue of a Credit Card:-
- your Credit Card terms and conditions
will advise you that there are risks involved if you give your
Credit Card details and authorise transactions before you receive
goods or services. You should consider the security and standing
of the company or entity you are doing business with (including
when purchasing goods or services non face-to-face);
- you have a limited time to dispute a transaction.
We will inform you of this time in our Credit Card terms and
conditions. Failure to report the incorrect, invalid or Unauthorised
Transaction within that time will mean that we cannot reverse
the transaction and you will have to pay for it;
- there are limited circumstances under
which we can reverse a transaction which will be subject to
the rules of the relevant Credit Card company. For example,
we cannot reverse a transaction where there is a dispute with
the Merchant as to the quality of goods and services or you
have changed your mind about the goods or service; and
- if you notify us of an incorrect, invalid
or Unauthorised Transaction made to your Credit Card account
within the time limit, we will investigate the matter. If the
transaction is found to be incorrect, invalid or nauthorised
we will reverse the transaction (this is sometimes called a
Chargeback)
TOP
7.2 liability
- You will not be liable for losses before you receive
your Card or, if applicable, your PIN and Password provided you have notified
us of your current address. In any dispute about receipt of Card/s, PINs
or Passwords that are not issued to you in person, we will not rely on
proof of despatch to your correct address as proof that the Card/s, PINs
or Passwords were received.
- We will fully inform you in our Card terms and conditions
what liability you have in relation to the loss or theft of your Card or
disclosure of your PIN or Password.
- Once you have advised us that your Card/s have been
lost or stolen, or your PIN or Password disclosed, either in New Zealand
or overseas, you will not be responsible for any unauthorised use of your
Card/s after that time. This protection will not apply if you have acted
fraudulently or negligently.
- You will be liable to pay no more than $50 of any
loss that occurs before you notify us. However, this $50 limit will not
apply if:-
- you have acted fraudulently
or negligently; or
- you have contributed
to the unauthorised use of your Card, for example, (but not limited
to) breaching our terms and conditions by:-
- selecting unsuitable PINs or Passwords
(see clauses 6(c) and (d) of this Code);
- failing to reasonably safeguard Card/s;
- keeping written records of PINs or Passwords;
- parting with Card/s and/or disclosing
PINs or Passwords to any other person;
- failing to take all reasonable steps to
prevent disclosure to any person when keying-in PINs or Passwords;
or
- unreasonably delaying notification to
us of the loss or theft of Card/s, or of the actual or possible
disclosure to any other person of PINs or Passwords.
- If any of these
apply, your maximum liability will be the lesser of:-
- the actual loss at time of notification;
or
- the maximum amount that you would have
been entitled to withdraw from your account between the time
your Card was lost/stolen and the time you notified us.
- If your Card gives you access to an account with a
Credit Facility (for example, a Credit Card or a revolving Credit Facility),
failure to look after your Card or any associated PIN could result in a
substantial loss for which you could be held responsible.
- You are not liable for loss caused by:-
- fraudulent or negligent
conduct by employees or agents of banks or parties involved in the
provision of electronic banking services;
- faults that occur
in machines, Cards or systems used, unless the faults are obvious
or advised by message or notice on display;
- Unauthorised Transactions
before you have received your Cards, PINs or Passwords; or
- any other Unauthorised
Transaction where it is clear that you could not have contributed
to the loss.
TOP
7.3 merchant card services
- Our agreements with our Merchants for the processing
of Card transactions will have their own terms and conditions applying
to use, security and liability. These Merchant services agreements will
also include information on the settlement and reconciliation of your Merchant
facility. These terms and conditions apply in addition to the minimum standards
of the Code.
- We will also inform our Merchants of the associated
risks of accepting Card transactions especially those where the Card is
not present.
- We will obtain a Merchant’s explicit consent
before changing their Acquiring Bank.
- We will provide a robust, encrypted and efficient
EFTPOS payment system.
- Merchants are required to safeguard your Card details
so that no unauthorised person gains access to these details. If Merchants
fail to keep such details secure, they may be liable for losses associated
with misuse of the cardholder information.
TOP